Returns and replacements
Refund Policy
We want every MerryHug to arrive perfect. Here is how we handle the rare cases where something goes wrong.
Last updated: November 5, 2026
Change of mind
We do not offer refunds or returns for a change of mind. Please choose your colors and pack size carefully before ordering.
Damaged arrivals
If your pillow arrives damaged, contact us within 14 days of delivery with clear photos or a short video of the issue, the parcel and the shipping label. Eligible claims receive a free replacement.
How to reach us
Email streetagencyusa@gmail.com and include your order number so we can find your order quickly.
Purchase Protection
If you added Purchase Protection at checkout, your order is covered for a free replacement in case of damage — just reach out with your order number.